🚚 Shipping Policy

Effective Date: August 24, 2025

At POKEDN, we work hard to make sure your order arrives safely and on time. This Shipping Policy explains how we process and deliver orders placed through pokedn.com.

1. Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Carriers

  • We ship using trusted carriers such as USPS, UPS, or FedEx.

  • Standard shipping times within the U.S. are usually 3–7 business days after processing.

  • Expedited shipping may be available at checkout for an additional cost.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on your location and chosen delivery method.

  • Occasionally, we may offer free shipping promotions — see site banners or announcements for details.

4. Tracking Your Order

  • A tracking number will be emailed once your order has shipped.

  • Please allow up to 24 hours for tracking updates to appear.

5. Shipping Delays

  • Delivery times are estimates and may be affected by weather, holidays, or carrier issues.

  • POKEDN is not responsible for delays once a package has been handed to the carrier.

6. Lost or Stolen Packages

  • If your package is marked as “delivered” but you did not receive it, please contact the carrier directly.

  • POKEDN is not responsible for lost or stolen packages once they are confirmed as delivered.

  • For additional protection, consider using a secure delivery location (e.g., UPS Store, P.O. Box).

7. International Shipping

If you plan to expand:

  • Currently, POKEDN only ships within the United States.

8. Contact Us

If you have any questions about shipping, please contact us:

POKEDN – The Ky Ventures LLC
4441 George Mason Blvd. PMB 325
Fairfax, VA 22030
Email: support@pokedn.com